Distance sales agreement

Edition 2026-10-01 · Last updated 1 October 2026

1. Parties

The supplier is Ecavist Technologies, a business registered in Türkiye at Dörtyol Küme Evleri No: 369, İç Kapı No: 3, Işıklar, Merkez, Çanakkale, Türkiye, trading as Attestkeep. Contact: legal@attestkeep.com. Full registration details are on the company page.

The buyer is the person or organisation named on the account that places the order, at the billing address given at checkout. Where the buyer is an organisation, the individual placing the order confirms they are authorised to bind it.

The merchant of record is Polar Software, Inc. (Delaware, United States), which resells the licence to you: the order is placed on Polar's checkout, the invoice and receipt are issued by Polar, the tax due at your billing address is calculated, charged and remitted by Polar, and the card is entered on Polar's checkout, stored there for renewals, and never reaches our servers. The licence itself, the software and the support are ours, and the licence terms are the terms of service.

2. Subject

This agreement covers the sale of a time-limited licence to Attestkeep software, delivered electronically as a licence key, together with the entitlements attached to the edition purchased. It does not transfer ownership of the software, which stays with us; what you may do with it is set out in the terms of service.

3. Product and price

The editions, their cluster quotas and their prices are on the pricing page, which forms part of this agreement for the order you place. Prices are shown exclusive of VAT; the tax applicable to your billing address is calculated and added at checkout, and the total payable is displayed before you confirm.

Licences are sold for a term of one year unless the order says otherwise. An order may also include add-ons — additional clusters, additional compliance frameworks, additional monthly image-name volume, additional nodes per cluster — which raise what the licence covers and are priced per unit on the pricing page. Each edition includes a number of nodes per cluster. Additional nodes are sold one at a time; one additional node raises the node ceiling in every cluster the licence covers and is charged once for each of those clusters. An order covers up to 50 nodes per cluster, and more than that is a separate agreement. Community Edition does not sell additional nodes. Community Edition itself is free of charge and needs no payment method; where no add-on is bought, no sale takes place and this agreement then applies only to the extent that it describes delivery and termination. Where an add-on is bought on top of Community Edition, that purchase is a sale and this agreement applies to it in full.

Where we have signed a separate agreement with you, that agreement governs the product, the figures it covers and the price, and prevails over the pricing page and over this clause.

4. Payment

Payment is taken at Polar's checkout, by the method you choose there, and the invoice is Polar's. We do not receive or store card details at any point. Paid plans have no trial period; the Community Edition, which does not expire, is the evaluation path.

If a charge fails, the licence stays active for a grace period during which we will try again and tell you by e-mail. If it still fails, the licence falls back to Community Edition rather than stopping: enforcement in your cluster continues under the free limits.

5. Delivery

Delivery is electronic and immediate. The licence key is issued to the account and sent to the account's e-mail address as soon as the payment is confirmed — in normal operation within minutes. There is no physical shipment, no delivery charge and no carrier.

If the key does not arrive, it is also visible in the account, and support@attestkeep.com will reissue it. A failure of delivery is our responsibility to fix; you are not asked to pay twice for a key that did not reach you.

6. Right of withdrawal

A licence key is digital content supplied on an intangible medium and delivered immediately. Under Turkish consumer legislation — and its equivalents elsewhere — the statutory right of withdrawal does not apply to such content once supply has begun with your prior consent. By placing the order you ask for delivery to start immediately and acknowledge that you thereby lose the right of withdrawal.

This is why the free edition exists. Community Edition is a full edition rather than a countdown: it runs the complete security feature set in your own cluster, without an expiry. You can evaluate everything before any money moves, which is a better protection than a cooling-off period you would spend reading a licence file.

Beyond the statutory position, we grant a 14-day refund window: within 14 days of a charge you may ask for a full refund of that charge, for any reason. The licence the charge paid for is withdrawn when the refund is made. After 14 days a charge is refunded where the purchase fails because of a defect on our side, or you were charged for something you did not order. In either case write to support@attestkeep.com with the invoice number; we initiate the refund and Polar, as the merchant of record, returns the money to the payment method that was charged. The billing page says the same thing in fewer words.

7. Cancellation and renewal

A subscription renews automatically at the end of its term at the same price unless it is cancelled. Cancel from the licence page in the account; no e-mail, call or reason is required.

Cancelling stops the next renewal and does not shorten the term already paid for. The licence runs to the end of that term with every feature, and then falls back to Community Edition. Nothing you have already recorded — evidence, attestations, audit history — is removed by the fallback.

8. Term and termination

This agreement takes effect when your order is confirmed and stays in force for as long as a licence issued under it is valid. Either party may terminate for material breach that is not remedied within thirty days of written notice. We may suspend a licence immediately in the cases listed in the terms of service, which also govern what happens to the software after termination.

9. Complaints and disputes

Complaints go to support@attestkeep.com first, and anything unresolved to legal@attestkeep.com. We answer in writing. That includes the invoice, the charge and the tax on it: where the answer is Polar's to give, we take it there rather than sending you round.

If you are a consumer resident in Türkiye, you may take a dispute to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court in your place of residence, up to the monetary limits published each year by the Ministry of Trade. Nothing in this agreement removes that right. Otherwise the governing law and forum are those stated in the terms of service.

10. Notices

Notice to us is given by e-mail to legal@attestkeep.com, or by post to the registered address on the company page. Notice to you is given to the e-mail address on the account; keeping that address current is your responsibility, because it is also where the licence key and renewal notices go.

11. Acceptance and record

You accept this agreement, the terms of service and the privacy notice by ticking the box when you create an account and by confirming the order at checkout. Acceptance is recorded with the date and the version of the documents in force at that moment, and a copy of the order confirmation is sent to you by e-mail.

We reserve the right to change and update these documents and the price list. A change takes effect when the new edition is published; the edition in force and its date are shown at the top of each document. A material change is notified by e-mail before it is published, and before the next renewal, so that cancelling remains a real option.

When the documents change, existing customers are asked to accept the new edition in the account area. Accepting it there, and continuing to use the service after that, is acceptance of the new edition, and the acceptance is recorded with its date and version as described above. A change never applies retroactively to a term you have already paid for: the price and the figures of that term stay as they were when you bought it.